Terms and Conditions

This site is owned by Highspeed Group Ltd, trading as (hereafter THE MERCHANT) and registered in England, Registration No. 947751, with registered address at Newbridge Industrial Estate, Pitt Street, Keighley, BD21 4PQ, England (hereafter THE MERCHANT ADDRESS), and email address at

Any purchase of goods from the site (hereafter THE MERCHANTSITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".


These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.

Order Confirmation

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

Proof of Transaction

The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. In line with THE MERCHANT’s policy of development and improvement, we reserve the right to amend product specifications without notice. In the event of a product not being available we may offer to substitute a similar or better product at no extra charge. 

Validity Period of Offer and Prices

Our offers and prices are valid for the day the site is consulted and are subject to change without notice. Prices shown include delivery to UK mainland addresses only. (N. B. Bowsers include delivery to UK mainland addresses except Scotland & Cornwall). Please contact us for delivery to other UK locations. It may also be possible to ship items abroad, please contact us to check.

Taxable items have UK VAT (sales tax) added at the current rate. VAT will be added to screen prices at the checkout

Delivery Terms

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

Please note that all tanks are delivered by carrier and often on large articulated vehicles (up to 40 ft trailer and 40 tonnes in weight). It is the customer's responsibility to ensure safe and adequate vehicular access, that the road is able to take the weight, there are no obstructions and they (the customer) are able to off-load with suitable off-loading equipment. (2.5 ton forklift for all Derv Packs and Gravity Bunds, except 10000 litre Derv Pack which is delivered and off-loaded by HIAB). (Tank weights are normally advised in the catalogue – check if unsure). THE MERCHANT reserves the right to terminate any delivery where the facilities provided are deemed to be unsafe by the delivery driver. The customer or their representative must be on site to sign for delivery. (Please note that signing for a tank with obvious damage should not be done). If you have any concerns contact THE MERCHANT immediately. THE MERCHANT reserves the right to make additional charges if deliveries are not able to be made in accordance with the above conditions. THE MERCHANT nor its suppliers accept no liability for any damage that may be caused as a result of damage to the property concerned caused by inaccurate information provided or any other circumstances which are beyond reasonable control of either company.

Allow 10 -14 days for delivery. For Vandal Resistant Bunded Tanks and Derv Packs (being made to order), allow up to 28 days for delivery. Delivery times for bespoke steel tanks will be advised separately.

THE MERCHANT cannot accept any responsibility for incorrect product selection. If you order incorrectly and we are asked to take the product back, a re-stocking charge will be applied; (15% of the invoice value if you re-order another similar product immediately or 30% of the invoice value otherwise). Returned items must be unused and as delivered. If in any doubt, please call us and we'll do our best to assist. We will, however, supply what you ask us to supply. For heating oil tanks we advise that you contact your boiler, cooker or stove manufacturer to confirm compatibility. Steel tank sizes are that of the actual tank and do not include fittings and channels. Also, please note that the Harlequin 350 HQi Bunded Tank is designed primarily as either a backup oil tank or for installation on a site where multiple oil storage tanks are installed. The maximum capacity of this oil tank is below the minimum fuel delivery thresholds applied by some fuel distributors. If in doubt, please check with your local fuel distributor prior to order placement. All products sold by THE MERCHANT that require installation should be installed by a suitably qualified and competent person, in accordance with statutory requirements and the manufacturer's installation instructions. Additionally, installation and maintenance should be in accordance with the requirements of The Oil Fired Technical Association (OFTEC). Electrical work and annual inspections should be carried out by a qualified electrician. Arrangements for installation should not be made until products have been received. THE MERCHANT cannot be held responsible for any charges incurred for delayed installation as a result of late product delivery. Where there is a choice of pump voltages (fuel stations, fuel masters, bowsers, etc.) it is the customer's responsibility to ensure the correct voltage is specified. Where there is a choice of top or bottom outlet on an oil tank, it is the customer's responsibility to ensure they specify correctly.

All products leave our or suppliers' premises in perfect condition. In the case of packages, the customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package product. If the package / product is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package / product to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Loss or Damage in Transit

THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.

Delivery Errors

The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order. Any claim made after this time period will be rejected.

All claims must be made in writing and sent to THE MERCHANT ADDRESS.

Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.

For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.

Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.


The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.

The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.

In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product or by THE MERCHANT.

All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.

Right to Withdrawal

In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.

The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software,Video and audio).

Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.

Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.

Force Majeure

Neither party will be deemed to be in breach of any of its obligations under the agreement as aresult of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

Partial Invalidity

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.


No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.